A National Bank
The problem
A national bank was experiencing very high turnover in customer service positions.
The Grenell solution
We met with the CEO and VP of Human Resources to clarify the issues. We then conducted structured interviews and used business-based assessment instruments with the best employees in a variety of positions. Based on the results, we developed a process for assessing candidates for future hires and will be evaluating the results when the process has been fully implemented. We now assist the company in evaluating candidates through structured interviews and assessment instruments.
The results
- The characteristics and skills critical to employee success were identified
- Hiring protocols were developed to assess job candidates
- Management confidence in the hiring process has increased significantly
